Golf Superstore sells only products of the highest quality and value, and we back this commitment with a satisfaction guarantee on all items. Golf Superstore accepts returns for either refund or exchange up to 30 days after the purchase date. The item must be new and unused, and in its original packaging with the original labels still on the items.
The following products may NOT be returned:
- Special orders
- Custom golf clubs
- Clearance Items
This guarantee must be exercised within 30 days of your receipt of the merchandise.
All return shipping charges must be prepaid (we will not accept return items shipped to us C.O.D.).
Returns and exchanges are accepted only for items purchased from Golf Superstore. Refunds will be applied based on the original method of payment.
What is the Returns Policy?
- Item(s) need to be returned within 30 days of purchase
- The item(s) is in resaleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold)
- The item is not a custom made product
- The item must not be a clearance item
What is the Returns Process?
- Start by logging into your account
- Click the ‘Return Item(s)’ button next to your order containing the item you wish to return
- Enter the reason for the return and whether you would like a refund or an exchange
- We will then reply to your return request with further instructions
What are my Return Options?
You are able to either exchange your item or receive a full refund on your purchase
Do I have to pay for Return Shipping on my Returns Item?
If you have changed your mind about your purchase or have ordered the incorrect size/specification, your item must be freighted back at your expense. If your purchased item is defective or has been sent incorrectly we will organise a return pickup at our expense. In either case we freight the replacement item to you at no charge.
Receiving a Refund
Your refund will either be credited to the original purchaser’s credit card or PayPal account. Please note card refunds may take up to 5 business days for your bank to complete, depending on their processing time, This can vary greatly between card issuers, and unfortunately we are unable to influence this process.